Where are you located?
We are conveniently accessible from the 5 Freeway; right off the El Toro Road Exit Ramp. We conveniently service Lake Forest and Irvine, as well as the surrounding cities: Laguna Hills, Aliso Viejo, Foothill Ranch and Mission Viejo. Go to our “Get Directions” page.
Our Location(s): 24350 Swartz Drive, Lake Forest, CA 92630 (Orange County, CA)
…more locations coming soon!
When are you open?
We are open: Every day 10am – 6pm (PST)
Anytime we are closed it will be announced on our Facebook Page and on our answering machine it will say if we are closed. If it doesn’t say we are closed on our answering machine then we are open!
The facility is still open to public even when birthday parties are booked at our facility. So you never have to worry about our facility being closed if we have birthday parties; thankfully our facility is quite large. “Open Play” is every day between 10am – 6pm.
What is the cost of Admission?
We charge $15.00 for the first child & 1 Adult is FREE; each additional child, senior or adult is $7.00 for 2 hours of play at our facility. “Open Play” is every day!
- 1 Parent & 1 child: $15.00
- 2 Parents & 1 child: $22.00
- 1 Parent & 2 children: $22.00
- 2 Parents & 2 children: $29.00
For patrons with infants (children 1 and under); if you plan on placing your child down on the ground in our play area (especially in our large toddler area) then your child WILL be charged admission. If you plan on holding your infant (less than 1) the ENTIRE time in a bjorn or carrier then they will not be charged. However any child 1 and above will be charged admission regardless if you decide to put the child in a bjorn or carrier. Also ALL children and adults regardless of age are REQUIRED to wear socks! If you forget them, you can purchase a brand new pair from us. Kid Socks $1.00. & Adult Socks $1.50
We do NOT have any ticket prices for less than 2 hours. The standard ticket is for 2 hours of consecutive play. You can go in and out of our facility during your 2 hours of consecutive play if you need to feed your child a heavy meal or need to run to the car for diapers and such. If you wish to stay longer than 2 hours you can purchase an additional 2 hour block for half the price. For example, if you have purchased a 2 person pass for $15.00 and wish to stay another 2 hours than the additional price would be $7.50.
What are the general rules?
What do you serve in your cafe?
Our cafe serves a variety of beverages and prepackaged snacks any adult or child would enjoy. The cafe is a great area to sit back and watch your child play in the play area. Let your kids have fun and give yourself a little break too. FREE WIFI available as well.
These are the most popular items we typically always have in stock in our cafe:
Beverages: Organic 2% Milk, Chocolate Milk, Smart Water, Arrowhead Water, Martinelli’s Apple Juice, Naked Juice, Organic Capri Sun, Snapple (Asst. Diet & Reg), Perrier Lime, San Pelligrino Asst. Flavors, Starbucks Frappuccino Vanilla, Coffee & Mocha, Tropicana OJ, Izze Flavors, Red Bull, Coke, Diet Coke, Sprite, etc.
Baby Snacks: Gerber Puffs (Asst. Flavors), Beechnut Squeeze Pouches, Yums Little Wafers, Gerber Baby Food (asst.), & Go-Go Squeeze Apple Sauce (Asst.), Plain & Honey Nut Cheerios
General Snacks: Organic Stonyfield Yogurt, Yoplait Yogurt, Galbani String Cheese, Haagen Dasz Icecream bars, Nestle Drumstick icecream cones, Fig Bars, Z Organic Bars, Lg. Jumbo Choc Chip Cookies, Famous Amos Cookies, Asst. Pringles, Jello, Snack Pudding, Asst. Fruit Cups (oranges, peaches & fruit cocktail), Gummy Bears, Asst. Candies, Rice Krispy Treats, Baked Lays Asst. Chips, Asst. Sun Chips, Goldfish, Pirates Booty, Belvita Bars, Gold’s Pretzels & White Cheddar Popcorn.
We do not make big lunch meals. For example we do not serve pizza or sandwiches. Nothing is cooked on our premises. It is always recommended if you are looking for a large meal you feed your children prior to playing at We Play Loud or after your play time is over. Our cafe is just a little snacking area.
Why don’t you serve hot coffee?
Everyone wants a good “cup of joe” but we do not serve hot coffee or hot food/beverage items at We Play Loud currently. It is extremely dangerous to have hot beverages around little ones. Accidents can happen and the last thing we want is a little child getting burnt or scolded. And that’s why we do not let outside coffee into our facility; so mom and dads please be sure to finish it before you enter our facility. Thank you.
Outside Food & Beverage Policy?
Outside food & beverage are NOT permitted in our facility. Only baby formula is allowed for children 2 and under and water for children is permitted. Any baby formula must be fed to your child in the cafe area only; not in the play area. Food and beverages sold in the cafe area must be eaten and enjoyed in the cafe area; they are not permitted in any other area in our facility. Pre-made meals, purees, fruit, baby food or pouches are not permitted in the facility. You can go in & out of our facility to feed your children. We offer almost all baby products to feed your child in our cafe.
Our facility is NOT a peanut or nut free zone. Patrons should be careful if any place advertises a nut free zone. Often kids bring in nuts and other snacks in their pockets from outside. We Play Loud strives to clean our facility as much as we possibly can. We are constantly cleaning – but we can’t control if another child brings in from the outside something another child may be allergic too.
Is there an age or height limitation at your facility?
We Play Loud’s indoor playground is for children 51 inches and below. 51 inches is the national average for an 8 year old. If you have any older or taller children attending your group they WILL be permitted into the facility HOWEVER they will be treated as an adult. Adults are ONLY permitted to play in the bounce house, go up & down the 4 person slide and play in the 1st floor foam ball area. All other rides and play areas are strictly prohibited. Any adults or larger children not playing safely around our smaller children/guests will be asked to leave without any refund.
If you booked a birthday party at We Play Loud and have relatives and guests with older children – these rules still apply. Any guests of your birthday party that do not abide by these rules will be immediately removed from the facility. The safety of our children/guests is our number #1 concern.
We also have a fully gated toddler area that is for children less than 3 years of age. If your child is 3 or older they will not be permitted under any circumstance to play in this area; regardless of medical condition, handicap, etc. – these age rules do not discriminate and apply to EVERYONE and protect the safety of the children.
Hair Dyes, Jewelry, High Heels & Children Toys – Info you need to know?
Children with hair dyes prior to coming into our facility need to be tested. What we have you do is run a new clean paper towel across the hair to see if the hair coloring/dye comes off on the towel. If it does not you are okay to enter. If it does come off you have to take the child to the restrooms and wash out the hair or may have to return another day. We can not have the hair coloring or dye rub off all over the play equipment. It actually ruins it and is very costly to replace. So if the little ones have that inexpensive hair coloring make sure you wash it out prior to your visit to we play loud.
It is highly recommended that adults and children should not were jewelry, chains, earrings, etc on their bodies. We do not want a child to get those items caught on something. It greatly reduces the risk of injury. Plus jewelry items can get lost or damaged.
If you wear high heels to We Play Loud you will have to check them at the front desk. Our entire play facility is covered in soft foam flooring this is why we make you do this. They poke holes and damage the soft foam flooring. If you bring sneakers, sandals and flat shoes you can check them into the cubbies we have at we play loud; just not high heels.
Children toys are not permitted in the facility. Toys can damage rides and equipment in the facility. More importantly children often lose their toys and we don’t want any unhappy children leaving our facility because they lost their favorite toy. Toys will be checked in upfront at our reception if you bring them; the best solution is to keep them in the car.
Tell me more about booking a party or event?
We have a variety of party packages available. We make the process easy – just follow the steps on our “Book a Party” page. The link will tell you about the pricing, the rules, how to order, etc. If you have any additional questions please do not hesitate to give us a call and we can walk you through it step by step. Also it’s not just for birthday parties, you can book a baby shower, graduation party, family reunion, a fundraiser or charity event, an organization meeting, corporate event, the list goes on…
Can I have an informal birthday party at We Play Loud?
We have numerous patrons invite friends and family to We Play Loud for an informal birthday party; in other words if you don’t book a birthday party room you can still celebrate your birthday at our facility. However, please keep in mind Outside Food & Beverage is NOT permitted. So you cannot bring in a cake, beverages or snacks for an informal party. Outside food is only allowed for patrons that book a birthday party room.
How do I have an informal birthday party and pay for all my guests?
You simply arrive on the day of your informal party and let our front desk know you are having an “informal party” and that you wish to pay for your guests. You will leave a credit card upfront so once all your guests are inside you will be charged for the correct number of people. Each family still has to complete and sign an electronic waiver prior to entry if they have never been to our facility before and all general rules of our facility apply as usual. We do not offer any discounts for groups. General admission rates apply.
Can I bring a baby stroller into the facility?
You can bring your baby stroller into the facility, however you can not roll it around the play area. You can park your stroller near our cubby area, in the cafe or even roll it around the brown colored perimeter path we have that surrounds our play area.
Can I have a nanny, babysitter, caregiver or grandparents take my child(ren) to We Play Loud’s facility when I am not going to be there?
Yes, as long as the children have an account in our system, your babysitter, caregiver, nanny or grandparents can check into our facility. Just have them mention at the front reception desk the child’s first and last name; and the parents name. Our reception person will then walk them through how the facility works. If you want to make it easier too you can always log into your waiver account and add any other person under the “participants” section of your waiver. Click Here to Add people to your Waiver/Account.
What about safety?
Safety comes first above all else. That’s why parents must always be present in the building when their kids are enjoying our facility. This is NOT a day care. Also all of our indoor equipment is wrapped in soft play foam, the entire children’s play area is covered in soft foam floor padding. All of our soft play rides and toddler rides are all covered in super soft foam. We also have employees who have been trained in CPR. In addition we have multiple We Play Loud staff members surveying and monitoring the area throughout our facility to ensure everyone is having fun the safe way!
Safety always comes first. Our staff is constantly wiping down the equipment with environmentally friendly disinfectant as well. Parents please remember to watch your kids carefully. Any child who is rude and playing rough will be asked to leave immediately. No refunds will be given.
Would you allow me to leave flyers, business cards and promotional material at We Play Loud about my business?
We Play Loud offers other businesses and entrepreneurs the opportunity to advertise at our facility by either becoming a Standard or Premium Advertiser; paid on a monthly basis. To learn more Click Here.
Will you trade/bater for services for advertising at We Play Loud?
We Play Loud does not barter/trade services in exchange for advertising at our facility.
Do you have Discounts, Senior Discounts, Groupons, Annual Memberships, Free Child Admission for Birthdays, Military Discounts, & Group Rates?
Currently at this time nothing is offered other than general admission prices. You pay each time you come to play. We often have contests and raffles to win free tickets be sure to follow us on facebook & instagram.
Do you store my credit card information?
No, we do not store any credit card information. Every time you come to play at We Play Loud you have to pay for admission. You can purchase tickets online in advance (make sure you bring in a copy or at least have your “order number” so we can confirm your online purchase) or you can pay at our reception desk with either cash or a credit card. (we take American Express, Visa, Mastercard & Discover. We do not take checks of any kind.)
Do you offer gift cards?
Yes we sell gift cards in $25, $50, $75 & $100 amounts. You purchase them by going to our online store. They will be mailed to your address on file when you create an account through our system to purchase your gift cards. If you purchase a gift card and wish to have it mailed to a different address other than your own (if you are sending it to someone else); simply email: firstname.lastname@example.org your order number when you purchase your gift card and email us the address you would like it mailed to. We will then email you back confirming your request. But you first have to purchase the gift card through our system and then email us the order number and mailing address. Otherwise your gift card will be mailed to your address on file.
You can of course come to our facility to purchase a gift if you need it fast. Simply go to our reception desk when you arrive and request a gift card. It’s fast and easy.
We do not store your gift card information on your file. Treat your gift card like cash; if you lose it, it can not be replaced. When you wish to use your gift card at We Play Loud for open play you must bring the physical gift card in with you so we can swipe it during admission.
Purchasing Tickets Online?
You can purchase Open Play tickets online through our online store. They are the same price as if you purchased at the front door. These tickets CAN NOT be transferred to another person. They are assigned to you under your account when you purchase through our system. Your tickets will not expire. When you arrive to our facility simply state you purchased tickets online and give us your order number and we will get you right inside. Please keep in mind even if you ordered tickets online you still have to sign and complete our electronic waiver if this is the first time you are visiting facility. You can complete the waiver by visiting our “Sign Waiver” page.
Do I Need To Sign a Waiver?
Yes, the first time your family visits our facility a waiver is necessary. You can complete the waiver at home by visiting the “Waiver” tab of our website. First page of the waiver you are entering the Guardian/Parents info. Next, you go to the participants tab where you enter each child’s name. Under the participants you can also add additional people who might be bringing your child to the facility without you. For example: a nanny, grandparents, friends and relatives. If you forget to complete this waiver at home, we do have computers set up in our reception area for you to complete the waiver prior to entry. Again it is easier to do at home since children are anxious and want to play as soon as possible when they arrive at our facility. The next time you visit our facility there is no need to sign the waiver since your information will already be in our system. Simply say your last name and we will find your information and get you right in. Any information we request in our waiver system is required, the information will NEVER be sold to any 3rd party and is for emergency contact information. Our primary concern is always the safety of the children. If anything happened to you (ex: a heart attack or medical emergency) we need to provide this information to the local authorities so your child is cared for by the proper guardian.
Are Pictures Permitted at We Play Loud?
Pictures are permitted to any paying patrons that enter our facility. Keep in mind you should be courteous to those other parents and children around you. If another child is in the frame of your child, please ask the parent accompanying that child if it is okay to take the picture. Patrons that walk into our facility just to look without a child in the reception area are NOT allowed to take any pictures. Please keep in mind too, plenty of pictures can be seen by visiting the Pics & Videos page of our website.
Can I book a birthday party over the phone?
Birthday parties can only be booked 2 ways. One way is by booking online through our website by visiting the “Book a Party Page” and following the easy steps indicated. The second way is by booking your party at the front desk of our facility. 99% of our clients book their party right through the website. The only way to secure your date, time and party room is by securing the room by paying the non-refundable deposit. There are no soft holdings and dates are given by a first come first serve basis. We generally book 5 – 6 birthday parties a day for future dates; so please do not wait to the last minute. We get 2 – 3 phone calls a day asking for birthday party dates that are already full.
Do you do birthday tours or can i tour the facility first?
If you would like to tour of facility first – we ONLY do tours inquiring about birthday parties Monday – Friday from 11:30am – 5pm. If you would like to tour our facility you will still be required to sign a waiver prior to entry. We do not do tours on the weekends as our party rooms are booked out and we don’t want to disturb our parents & guests on their special day. Also we do not do tours on holidays or observed holidays as we are extremely busy with open play patrons (since all the little ones are out of school).
If you are coming to We Play Loud for “Open Play” we do not do tours of our facility. The beauty of our facility is when you walk inside in our reception area you can see our entire facility. It’s one big square shaped 12,000 square foot facility of fun. Once you purchase your tickets to go inside it is for 2 hours of consecutive play. All sales are final and non refundable.
What payment methods do you accept?
We accept all major credit cards: Visa, Mastercard, American Express & Discover, debit cards & CASH. We do not accept personal checks.
Lost & Found Items?
If you forgot any item at We Play Loud it will be stored upfront at our reception desk. You can come back to We Play Loud to pick it up any time we are open; we are open everyday Monday – Sunday from 10am – 6pm. (check our website or call 949 328 9616 to see if we are closed for a holiday). We hold lost & found items for 10 days only. After 10 days all items are donated. We do not mail lost and found items. The easiest way to find out if we found an item you are missing is to email us at: email@example.com. Email us what item you are missing, your full name and phone number and then we will email you back and let you know if we have the item or not.
When are your busiest days and/or slow times?
Weekdays are less busy than weekends. When the weather is bad we are generally busy. People ask “what are your slow times?” The truth is there are no slow times. What could have been slow last week may be busy this week. So we can’t let you know what times or dates are busy or not; they are always changing. Also we do not return calls asking if our facility is busy. What seems busy to some is not busy to others.